Cancellation Policy

a. Cancellation or rescheduling requests must be made by contacting the reservation line at 1-866-806-6660. Participants are responsible for ensuring that The Ropes Course receives the request.

Participants canceling 7 days or more prior to the reserved date will have the option of rescheduling the reservation, receiving a gift card allowing them to reschedule at a later date, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a reservation. Participants canceling less than 7 days prior to the reserved reservation date will not receive a monetary refund but may reschedule the reservation or receive a gift card allowing them to reschedule at a later date.

Participants that do not show at the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for a monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including but not limited to individual participants within a group booking.

b. NO SHOW POLICY. In fairness to all guests, participants with reservations who fail to show at their reserved time and provide no prior notice of cancellation are liable for the entire reservation cost. The No-Show Policy as set forth here is applicable to all participants, including individual participants within a group reservation.

*No-shows shall not be eligible for a monetary refund, credit, refund gift card, rescheduling of the event, or any other reimbursement. The entire reservation cost shall be forfeited.

c. Cancellations under Group Reservation Contract. Please note that participants making reservations under a Group Reservation Contract can find cancellation and related details within their contract. To the extent of any inconsistency or conflict with these Terms and those in their Group Reservation Contract, the terms of the online Group Reservation Contract shall control.

d. Cancellations of Reservations made through Third Party Vendors. Reservations for activities purchased through third-party vendors are subject to these Terms and the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor. In the event of any inconsistency or conflict between the two, the terms and conditions with such third-party vendor shall control.